http://repositorio.unis.edu.br/handle/prefix/26 TCC - Ciência da Computação Tue, 17 Mar 2026 18:54:30 GMT 2026-03-17T18:54:30Z http://repositorio.unis.edu.br/handle/prefix/2563 Título: ANÁLISE DAADOÇÃO DE APLICATIVOS BANCÁRIOS ENTRE AS GERAÇÕES “BABY BOOMERS” E “Z” Autor(es): Teodoro, Danielle Rocha Primeiro Orientador: Frogeri, Rodrigo Franklin Abstract: The banking industry is one of the most affected by the acceleration of digital transformation in recent years. This technological advance has brought the emergence of innovative companies such as Fintechs and digital banks, causing traditional banks to realize that investing in digital technologies is one way to acquire new customers and minimize their migration to digital banks. Despite all this investment in technology, banks need to understand what leads people to use their apps, especially among the older population, which still resists using apps for banking transactions; and the younger population, which is more willing to try new products and services and uses technology for almost all their daily activities. The UTAUT2 model was used as a theoretical basis. Thus, this research analyzed the perception of the baby boomers and Z generations regarding the adoption of banking applications, addressing the factors that determined how each generation adopts the use of banking technologies. The research was characterized as descriptive, qualitative approach and inductive logic. The data was collected through semi-structured interviews with 20 people. The analyses occurred via Content Analysis. The results suggest that most app users and non-users believe that the greatest advantage of banking apps is convenience. Most respondents from the Z generation use digital banks, unlike the Baby Boomers generation, who still prefer the traditional banks. Furthermore, it was observed a greater resistance on the part of the Baby Boomer generation who, even though they use banking applications, seem to associate the trust factor with the physical existence of the bank and its credibility/history in the financial sector. Editor: Fundação de Ensino e Pesquisa do Sul de Minas Tipo: Trabalho de Conclusão de Curso Tue, 22 Nov 2022 00:00:00 GMT http://repositorio.unis.edu.br/handle/prefix/2563 2022-11-22T00:00:00Z http://repositorio.unis.edu.br/handle/prefix/2488 Título: TECNOLOGIAS CONVERSACIONAIS E SEUS BENEFÍCIOS: Como as tecnologias conversacionais podem auxiliar no processo entre empresa e cliente Autor(es): Oliveira, Wilian Henrique de Abstract: This work analyzes how conversational technologies as well as chatbots can help in the daily life of small, medium and large companies. These technologies help the performance of a company that cares about who views its website or browses its social networks. Such an approach is necessary when the company decides to implement technological and current means to assist in the communication process between its customers. The purpose of this work is to present effective conversational technology to solve the recurring problem that occurs mainly in large companies in the delay of customer service, aiming to ease the queue to resolve doubts and requests that could be resolved more quickly without the need for a collaborator and thus reducing business costs. This purpose will be built from the research to describe the benefits of using chatbots; facilitate usability with the user; official API connection solutions for small, medium and large companies; identify alternative connection solutions with CRM (Customer Relationship Management); after evaluating the results obtained with the use of technology, concluding that chatbots are one of the most suitable solutions to obtain agility in service at a lower cost for the organization. Editor: Fundação de Ensino e Pesquisa do Sul de Minas Tipo: Artigo de Periódico Wed, 30 Nov 2022 00:00:00 GMT http://repositorio.unis.edu.br/handle/prefix/2488 2022-11-30T00:00:00Z http://repositorio.unis.edu.br/handle/prefix/2487 Título: INTERFACE DE VOZ DO USUÁRIO: OS IMPACTOS E METODOLOGIAS UTILIZADAS PARA O COMEÇO DA CONSTRUÇÃO DE UMA EXCELENTE INTERFACE DE VOZ. Autor(es): Bento, Victor de Oliveira Abstract: This work deals with user interface design and experience, describing them, allowing users to interact with a device or an application through voice commands. Such an approach, among people looking to easily fetch the user's task, and how people can easily use the device to fetch tasks or tasks or even. your eyes. The purpose of this study is how UX designers execute the VUI sprint design process, for a start of a well-made VUI for their users. Therefore, this work was based on bibliographic research related to the elaborated concepts and contexts. This task allows us to understand the impacts of VUI on the user experience and how designers use a sprint methodology adapted for VUI. With this, it was possible to perceive the need for software projects with voice interfaces to accompany the world technology, and VUI may be one of the main responsible for the next technological revolution. Editor: Fundação de Ensino e Pesquisa do Sul de Minas Tipo: Artigo de Periódico Wed, 30 Nov 2022 00:00:00 GMT http://repositorio.unis.edu.br/handle/prefix/2487 2022-11-30T00:00:00Z http://repositorio.unis.edu.br/handle/prefix/2486 Título: AS DIFICULDADES QUE EMPRESAS POSSUEM PARA EXTRAIR ANÁLISES ASSERTIVAS DA CONVERSAÇÃO DE VOZ PARA TOMADA DE DECISÕES Autor(es): Espírito Santo, Filipe Teixeira do Abstract: This article describes and analyzes technologies within data science. Since the focus is to delve deeper into the data that is generated through voice conversation, showing how speech analytics can be a strong ally for companies that need to identify customer difficulties and pain within what is said on voice channels, this will enable companies to take measures to improve the customer experience. And to show a solution, several contemporary technologies will be presented such as data analysis, big data, artificial intelligence and the use of the cloud, so that through these technologies a methodology is presented that uses all these concepts. This methodology will be able to identify all the conversation that is being spoken within the communication channels and will generate analysis for those responsible for decision making within the company, this will make it possible to draw strategic plans and mitigate failures that occur within the conversation flow. Editor: Fundação de Ensino e Pesquisa do Sul de Minas Tipo: Artigo de Periódico Wed, 30 Nov 2022 00:00:00 GMT http://repositorio.unis.edu.br/handle/prefix/2486 2022-11-30T00:00:00Z