ANÁLISE DOS CUSTOS DA QUALIDADE COMO FERRAMENTA DE GERENCIAMENTO EM UMA INDÚSTRIA

Abstract

The search for cost reduction in the industrial environment is something continuous and now increasingly in vogue due to the time of financial crisis. Since all operations involve large amounts of money in the industrial sector, there are great opportunities for improvement and cost reduction when numbers are carefully analyzed. Financial indicators are logically more focused on management and management, but monitoring these numbers is a factor that leads the organization to perceive its weaknesses and thus visualize opportunities for growth. The present work deals with the use of the cost of quality as a management tool in an automobile company and means of prioritization for problem solving. Manufacturing cost control is important because it provides the information that helps to help the company profitability according to its proper planning. The general objective of this work is to define the concept of quality and cost through bibliographic review and apply this concept in a real case.